Phone Lines

Call us on 01277 658117.

These lines are manned from 8am- 6.30pm Monday to Friday and we do our best to answer calls as quickly as possible.

Please phone the surgery about any concern which could be an emergency. While electronic methods of communications are checked regularly, phoning is

the safest method of contacting if you are concerned.

Walk in

Reception is open between 8 and 6.30pm Monday to Friday

SystmOne Online

SystmOne online allows you to access your records to adjust your contact details, see your clinical records, order medications on your Repeat Medication list, Make Appointments and Cancel Appointments.

All appointments booked online are currently PHONE appointments with DOCTORS.

You can register for access to your online account by bring photo ID to reception if you are older than 14 years old, and parents and carers can link to their dependants in some situations.

Econsult

E-consult allows patients to submit consultations online, by answering a series of questions related to the issue. This might be medical or administrative. These will be answered in a timescale appropriate for the condition, but PLEASE DO NOT USE AN ECONSULT TO CONTACT THEY SURGERY ABOUT ANYTHING THAT COULD BE AN EMERENCY- CALL 01277 658117.

Email

You can also contact us via email.

Reception.westernroadsurgerybillericay@nhs.net

Use this address to send prescription requests, blood pressure readings, and photographs when they have been requested by a doctor. NB please don’t email to request an appointment; this needs to be done by phone.

Admin.mailboxf81013@nhs.net

Use this for registration enquiries, change of address, change of name (marriage certificate or deed poll) or copies of hospital letters.

Secretaries.westernroadsurgerybillericay@nhs.net

Use this for issues with referrals, solicitors or insurance company work or subject access requests.