Home- Contact Us
Welcome to Western Road Surgery, Billericay. We hope our website will make it as easy as possible for you to access the surgery.
Latest News
As we are sure you are aware, expectation of the NHS is currently quite high. While we endeavour to manage your needs and access to the surgery, we are finding of late that the expectation cannot be met within the resources we have as a practice. For instance, we have noticed we are getting an increasing number of calls late on Friday afternoon for patients who have forgotten to order medication and will run out over the weekend. You will start to see in such circumstances that we may not always be able to help you, and you will be advised to ring 111 who provide medication in such situations.
Phone Lines
Call us on 01277 658117.
These lines are manned from 8am- 6.30pm Monday to Friday and we do our best to answer calls as quickly as possible.
Please phone the surgery about any concern which could be an emergency. While electronic methods of communications are checked regularly, phoning is
the safest method of contacting if you are concerned.
Walk in
Reception is open between 8 and 6.30pm Monday to Friday
SystmOne Online
SystmOne online allows you to access your records to adjust your contact details, see your clinical records, order medications on your Repeat Medication list, Make Appointments and Cancel Appointments. Click below to log in:
All appointments booked online are currently PHONE appointments with DOCTORS.
You can register for access to your online account by bring photo ID to reception if you are older than 14 years old, and parents and carers can link to their dependants in some situations.
Econsult
E-consult allows patients to submit consultations online, by answering a series of questions related to the issue. This might be medical or administrative. These will be answered in a timescale appropriate for the condition, but PLEASE DO NOT USE AN ECONSULT TO CONTACT THEY SURGERY ABOUT ANYTHING THAT COULD BE AN EMERENCY- CALL 01277 658117.
Email
You can also contact us via email.
Reception.westernroadsurgerybillericay@nhs.net
Use this address to send prescription requests, blood pressure readings, and photographs when they have been requested by a doctor. NB please don’t email to request an appointment; this needs to be done by phone.
Admin.mailboxf81013@nhs.net
Use this for registration enquiries, change of address, change of name (marriage certificate or deed poll) or copies of hospital letters.
Secretaries.westernroadsurgerybillericay@nhs.net
Use this for issues with referrals, solicitors or insurance company work or subject access requests.
Practice Leaflet
Please download our practice leaflet (see below). This is also available if you ask at reception.
Practice Leaflet
(Site updated 14/03/2024)