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Click here for answers to all your questions about triage (FAQs including video demonstration)

Update: November 2024 – How is triage going so far?

70% forms filled by patients online, 30% filled by reception

Most consultations received in a day = 192 on Monday 21^st October.

Of those received…

48% of patients booked a face-to-face appointment (60% on the day, 40% booked up to 2 weeks ahead).

19% of patients booked a phone call appointment

33% of patients responded to on the day with advice, a prescription, or a referral.

Outcome

53% of patients Very Satisfied with response, 23% Satisfied with the process (feedback from our virtual patient participation group).

As 33% of consults are being dealt with by the triaging GP, this frees up GP appointments in general and is really helping in dealing with pressure on the surgery as Winter begins!

COVID and Flu clinics- Autumn 2024

We will not be running any further COVID and Flu clinics this year. If you haven’t managed to book your jab with us, please go to https://www.nhs.uk/nhs-services/covid-19-services/covid-19-vaccination-services/book-covid-19-vaccination/ or call 119 to get them booked locally. If you are eligible on the NHS, you’d be offered them free at any of these sites.