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Online Services

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Please continue to wear a mask to the surgery - protect our staff and others.

We offer an on-line service for booking GP appointments, ordering prescriptions and reviewing some of the coded information in your patient record which includes the ability to see test results. If you have not already signed up for on-line services, please call into the surgery, with photographic identification, to set up an account. NB: online booking services for appointments is currently suspended.

If you are a carer you may also wish to obtain on-line access to the record of the person you care for if this benefits their needs.  Please call into the surgery to find out how to do this.

Please note that the online service for appointments is currently suspended.  Please call the surgery on 01277 658117 to organise an appointment or use our econsultation service on the home page of the website.

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
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Your Clinical RecordUpdate your Clinical Record
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We apologise that our phone lines are extremely busy. We have an unprecedented amount of calls and queries to manage at this time.  Please do not take your frustrations out on our team as they work extremely hard to do their job; abuse will not be tolerated.  We can assure you that we are working as quickly as possible to redesign our premises and recruit more staff to look after our patients. Please do support us whilst we try to manage this busy Practice.




We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

YOUR DATA MATTERS (sharing your data) - For further information:

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.


Partners in Care Hospital Services Information

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction. Organisations we directly work with and who work with us on our behalf include Ashtons (Pharmacists) & BBHealthcare (GP's who undertake visits and provide extended access in the evenings and weekends) and provide our COVID vaccinations and ACE Ltd who also provide covid vaccinations.

Hospital Services Information

The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.
Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.
The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.


If you have mobility difficulties you can enter the premises by use of the back door. Please use the bell for attention. However, depending on staffing levels, there may be a short delay in our responding to the doorbell. There is also a ramp at the front of the building which we hope will help those who do not wish to use the stairs. Also, if you prefer, you can ask for your consultation to be undertaken in a downstairs consulting room. Please advise the receptionist when you attend if you would like them to make this arrangement for you.

Download a copy of our practice leaflet here: Practice Leaflet

(Site updated 27/07/2022)

Contact Details

Western Road Surgery

Contact Telephone

01277 658117
No Fax
01277 658117
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website