OUR WAY OF MANAGING APPOINTMENTS: Please note that it is our intention to continue with triaging all consultations. We were reviewing the way we worked prior to the Covid Pandemic and had planned to implement a telephone triaging platform. The pandemic took us to the extreme of everything being managed "virtually" and we have continued to review the type of appointments that are still being sought through the GP, the type of appointments that should be dealt with by the local pharmacy or Minor Injury Unit and the type of appointments that should be self-managed. To ensure that we can sustain the Practice for the future, we will continue with telephone triage, the GP will assess all appointments and, where clinically appropriate, you will be invited into the Practice for a face to face consultation. Nurse appointments will remain the same, in the main, but some chronic disease management will also be undertaken by telephone.
Please do work with us to make this new system work. By having a consultation initially by phone it will save you the time of travelling to the surgery, having to find somewhere to park and will save you time. Please be assured that we are adept at determining those calls that require a face to face consultation. Please do give the receptionists as much information as possible when booking your appointment; this will help the GP's review their list and call those in for a face to face consultation who need it.
CORONAVIRUS & THE WEARING OF FACE COVERINGS
The Practice has a duty to protect both patients and staff and has to abide by the Infection Prevention and Control policies that are in place for General Practice. Irrespective of the Governments decision to no longer make the wearing of face coverings a legal requirement all patients will still need to wear a face covering if you come to the surgery. This will apply to everyone (unless you are exempt) and will apply even if you are only calling to collect something from the Reception area. Please note that our Receptionists will not be able to open the front door to you or assist you if you present without a face covering.
We have a new GP working at the Practice. Her name is Dr Jessica Lord and she works Mondays, Wednesdays and Fridays.
WE HAVE CONTRACTED A PHARMACY TEAM TO WORK WITH US. THEY ARE CALLED FIRZA. THEY MAY CONTACT YOU BY PHONE, FROM A DIFFERENT TELEPHONE NUMBER THAN OURS, AND THEIR PURPOSE IS TO UNDERTAKE PRESCRIPTION ISSUES & MEDICATION REVIEWS. THEY WILL NOT ASK YOU FOR ANY DETAILS ABOUT YOUR BANKING, YOUR HOUSEHOLD INCOME ETC., THEY ARE GENUINE AND WORKING ON OUR BEHALF.
For Surgery closures please go to the Opening Times page and click on the surgery closures tab.
FLU VACCINATIONS: FLU SEASON WILL SOON BE UPON US. PLEASE REMEMBER TO CONTACT US AT THE BEGINNING OF SEPTEMBER TO BOOK APPOINTMENTS.
Did you know that you can now self-refer to Physiotherapy without the need to see a GP first. If you think you have a problem that could be managed by a physiotherapist then please call 01268 904102 to seek support. There is an inclusion and exclusion criteria to self-referring and this can be found by clicking here Self Referral to Physiotherapy
PHONE LINES: Our phone lines are busiest between 8 am and 9 am. During these times you could experience up to a 10 minute wait. If you are not ringing for an on the day/emergency appointment you may find it easier to ring later in the day or use the online service.
DISPOSAL OF SHARPS BINS: With effect from 1st July 2017: Do you have a sharps bin at home, if so, you must contact your local council to arrange disposal of this as the Practice will no longer accept them on the premises.
CARERS: Are you caring for a patient here. If so we would like to record this on their record, with their consent. Please complete our carers registration form and bring this into the surgery for registration. Carers Form
PATIENT NEWSLETTER: Please read our newsletter Patient News
The Shingles vaccination programme runs from 1st September to 31st August in each year. To find out if you qualify for a shingles vaccination please contact one of our Reception team
Students going to university for first time are eligible for the MEN ACWY vaccination. This is an important vaccination to have and, if you think you qualify, please ring reception to confirm and book an appointment.